Éireborn Lifetime Garment Workmanship Warranty
Our commitment to quality
Éireborn Australia stands behind the workmanship of its garments.
Eligible Éireborn garments are covered by our Lifetime Garment Workmanship Warranty against manufacturing-related stitching failure and zip failure or malfunction under normal and intended use.
This is a workmanship warranty. It does not cover normal wear and tear, accidental damage, misuse or the natural deterioration of a garment through regular use.
Products covered
This warranty applies only to genuine Éireborn garments that are expressly advertised or supplied with the Éireborn Lifetime Garment Workmanship Warranty.
Unless otherwise stated, the warranty applies to the original purchaser and is not transferable when a garment is sold, gifted or otherwise transferred to another person.
Proof of purchase may be required. This may include an Éireborn receipt, order confirmation, invoice or another reasonable record showing when and where the garment was purchased.
Meaning of "lifetime"
For the purpose of this voluntary warranty, "lifetime" means the reasonable usable life of the garment while it remains owned by the original purchaser.
It does not mean that the garment will remain in its original condition indefinitely. Every garment will naturally show signs of ageing and use over time.
Normal wear and tear is not a manufacturing defect and is not covered by this warranty.
What the warranty covers
Subject to inspection and approval by Éireborn, this warranty covers:
- Manufacturing-related stitching that separates, unravels or fails during normal use
- A garment zip that breaks, separates or ceases to function because of a manufacturing or workmanship defect
- Stitching or zip faults that prevent the garment from being used as reasonably intended
What the warranty does not cover
This warranty does not cover:
- Normal wear and tear
- Worn, thinning, stretched, faded or pilled fabric
- Surface marks, staining, discolouration or fading
- Damage caused by contact with firearms, ammunition, equipment, sharp objects, rough surfaces or vegetation
- Rips, cuts, punctures, burns or abrasions
- Accidental or deliberate damage
- Misuse, neglect or use outside the garment's intended purpose
- Damage caused by overloading pockets or placing excessive strain on a zip or seam
- Damage caused by incorrect washing, drying, ironing, storage or cleaning
- Failure to follow the garment's care instructions
- Damage caused by chemicals, solvents, oils, heat, fire, animals or environmental exposure
- Damage caused by alterations, repairs, embroidery, printing or modifications performed by someone other than Éireborn or its authorised repairer
- Incorrect size selection, fit preference or change of mind
- Loss or theft
- Cosmetic changes that do not affect the garment's normal function
- Damage caused by continued use after a fault first becomes apparent
These exclusions do not limit any rights that cannot legally be excluded under the Australian Consumer Law.
How to make a warranty claim
Please contact Éireborn before returning your garment.
Provide the following information:
- Your full name
- Your telephone number and email address
- Your original order number, receipt or other proof of purchase
- The approximate date the garment was purchased
- The garment's style, colour and size
- A clear written description of the problem and how it occurred
- Clear photographs showing the complete garment and the affected area
- A physical return address where a repaired or replacement garment can be delivered
Claims may be sent to:
Email: sales@eireborn.au Telephone: 0411 092 992
Please do not return a garment until Éireborn has reviewed the initial claim and provided return instructions.
Returning the garment
Once return approval has been provided, the garment must be:
- Clean and dry
- Securely packed in suitable protective packaging
- Accompanied by the claimant's name and contact details
- Accompanied by a written description of the problem
- Accompanied by the return delivery address
- Sent using a trackable postal or courier service
Éireborn is not responsible for a returned garment that is lost or damaged before it is received by us.
The customer is responsible for initially paying the cost of returning the garment for assessment under this voluntary warranty.
Where Australian Consumer Law requires Éireborn to cover reasonable return costs, those costs will be handled in accordance with our legal obligations. Please retain the postage receipt.
Approved returns should be sent only to the address supplied in Éireborn's return instructions.
Assessment of the garment
Éireborn must receive and inspect the garment before deciding whether a claim is covered.
We will consider:
- The type and location of the failure
- The garment's age
- Its general condition
- The amount and type of use
- Whether the garment has been properly cared for
- Whether the problem resulted from workmanship, normal wear, accidental damage or misuse
- Whether the garment has previously been altered or repaired
We may request additional information where reasonably necessary to assess a claim.
Submitting a claim or returning a garment does not automatically mean that the claim has been approved.
Approved claims
If a claim is accepted, Éireborn will provide an appropriate remedy under this voluntary warranty, which may include:
- Repairing the affected stitching or zip
- Replacing the garment with the same style, colour and size where reasonably available
- Replacing it with a comparable Éireborn garment where the original product has been discontinued or is no longer available
An alternative replacement may not be identical in its colour, design, fabric, branding or other details. However, it will be selected as a reasonably comparable garment of equivalent or better quality.
Where a bespoke or personalised garment cannot be reproduced exactly, Éireborn may offer a comparable standard garment or another suitable solution agreed with the customer.
Any remedy required under Australian Consumer Law will be provided according to the customer's applicable legal rights.
Replacement delivery
Repaired and replacement garments will only be sent to a valid physical street address accepted by our delivery carrier.
Éireborn will not send a replacement garment to a PO Box.
The customer must ensure that the supplied recipient name, street address, suburb, state and postcode are complete and correct.
Éireborn is not responsible for additional delivery costs resulting from an incorrect or incomplete address supplied by the customer.
Claims that are not covered
If an assessment determines that the problem is not covered by this warranty, Éireborn will explain the reason for that decision.
Where practical, we may offer a paid repair or another goodwill solution. Any such offer is entirely at Éireborn's discretion and will be discussed with the customer before work is undertaken.
Australian Consumer Law
This Lifetime Garment Workmanship Warranty provides benefits in addition to the rights and remedies available under the Australian Consumer Law.
Nothing in this warranty excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Important: Before issuing this warranty, Éireborn must insert the prescribed Australian Consumer Law wording for goods exactly as published by the ACCC.
Warranty provider
6030 Pty Ltd trading as Éireborn Australia Business address: 8 Hopman Rise, Clarkson WA 6030 Perth, Western Australia Email: sales@eireborn.au Telephone: 0411 092 992 Website: www.eireborn.au
Éireborn — Irish Heart. Aussie Spirit.